Consumer Relations Specialist (Remote Considered)

Honey Stinger seeks to fill the position of Consumer Relations based in Steamboat Springs or in the front range area of Colorado. The ideal candidate will demonstrate deep knowledge of and be able to effectively communicate the benefits of Honey Stinger’s full product line, company programs and values as well as consumer-focused promotions and programs. S/he will also bring a consumer-first approach and a can-do attitude. The Consumer Relations Specialist reports to the Director of Digital Marketing. 

Duties / Responsibilities:

• Manage consumer responses to be consistent with Brand voice and tone. Including maintaining templatized messaging documents, FAQs and product details.  
• Responsible for interacting with customers via RichPanel, email and phone. Answers inquiries, product issues/complaints and company feedback with professionalism and courtesy. 
• Maintain records of consumer interactions.  
• Monitor consumer feedback for trends/issues and report findings.
• Create and present monthly and quarterly reports to Leadership Team.  
• Communicate and coordinate with internal departments on appropriate responses for various consumer inquiries. Be the internal advocate for the consumer for timely issue resolutions.  
• Develop and update high-volume and crisis response procedures.  
• Assess contact volume regularly and develop resource plans to accommodate.  
• Monitor and approve all online consumer product reviews via PowerReviews and Amazon.  
• Perform other tasks as assigned.  

Skills/Knowledge/Abilities:

• Excellent communication skills (oral and written).
• Experience with RichPanel and all MS Office products including Word, Excel and Outlook. Familiarity with NetSuite is a plus.
• Excellent organization skills and attention to detail.
• Upbeat and patient demeanor with the ability to put the consumer’s needs first.
• Demonstrate initiative, be conscientious and provides complete follow-through on areas of responsibility.
• Ability to self-direct and prioritize workload.
• Comfortable with team-based work structure; demonstrate flexibility, willingness to learn on the job and ability to find the right contact to get the answers needed.
• Bachelor’s degree in Business, Marketing, or similar degree.

Benefits 

• Salary Range: $55,000 - $65,000
• Medical/Dental/Vision
• Accident/Life Insurance
• 401K
• Wellness Reimbursement
• Short- and long-term disability
• PTO (paid time off) 

Honey Stinger’s commitment to inclusion across race, gender, age, disability, national origin, religion, orientation and experience extends across all team members, partners and athletes. We encourage and expect all qualified candidates to apply regardless of background—your unique point of view will make us all better.

Interested candidates should submit a cover letter explaining your qualifications for the position and resume to jobs@honeystinger.com.

Download a PDF of the job description here.