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FAQs
Questions?
We are here to help. We love talking about Honey Stinger and answering questions from people who use our products. We understand that sometimes you just want to know more. Below you will find the answers to some of our most frequently asked questions. If there is something you want to know that we didn’t cover, please give us a shout and we will do our best to get you an answer as quickly as possible.
Product Info
Where can I find Honey Stinger?
Honey Stinger can be purchased directly through our website or from the thousands of retailers who carry our products. Please visit our Store Locator here to find the nearest Honey Stinger Dealer. If you’d like to see Honey Stinger in a local retailer, please complete our Product Request Form and submit it to your local shop. Website sales currently serve US and US territories. Use the Store Locator to find current dealers in the US and Canada.
What is the shelf life of Honey Stinger?
Honey Stinger Waffles and Oat + Honey Bars have a best buy date of 12 months from date of manufacture. Gels and Energy Chews have a best by date of 18 months from date of manufacture. Nut + Seed Bars have a best buy date of 9 months from date of manufacture. All our products have a best buy date printed on the individual product packaging.
Are Honey Stinger products safe for kids?
All Honey Stinger products are made from natural ingredients, so they are great snacks for children over one. Our Strawberry-Kiwi Gels, Caffeinated Chews and select Rapid Hydration Mixes are naturally caffeinated, so many parents choose to avoid giving these products to children.
How do Honey Stinger products do on sensitive stomachs?
We use honey as a sweetener in our products. Honey has the same glucose to fructose ratio of fruit, 1:1. If you can eat fruit without getting an upset stomach you should be able to eat Honey Stinger without any problems.
Can I eat Honey Stinger products while pregnant?
Many women enjoy our products while pregnant or breast feeding. Our products do contain raw organic honey and we recommend consulting your doctor to find out if Honey Stinger is right for you during this time.
Are Honey Stinger products free of genetically modified ingredients (GMOs)?
Yes, Honey Stinger takes great pride in the selection of ingredients we use in our products, and only use the highest quality available, which include Non-GMO ingredients.
Which Honey Stinger products are Gluten Free?
We understand the need for Gluten Free options! Our Gluten Free Waffles, Classic Energy Chews, Caffeinated Chews, Rapid Hydration Mixes, and Energy Gels are certified Gluten-Free!
What Honey Stinger Products are USDA Organic, Dairy Free, Soy Free, Nut Free and/or Kosher?
Please refer to the table below.
Do I have to be an athlete to use Honey Stinger?
Athletes who fuel with Honey Stinger often use our products as healthy snack alternatives. And each of our Recover products, with 10 grams of protein or more, can serve as meal replacements. It is entirely up to you as to how you want to enjoy and benefit from Honey Stinger.
Can I eat Honey Stinger products as a snack?
Honey Stinger products are made with natural, wholesome ingredients and taste great. To help athletes know how and when to use our products, we created the Prepare/Perform/Recover system. Ultimately, when you choose to enjoy them is up to you!
What is the Prepare, Perform, Recover system?
Within our PREPARE, PERFORM, RECOVER philosophy, Honey Stinger offers products to fuel every step of every athletic journey! They prime your system before a workout, to PREPARE you with a source of immediate, lasting energy. They help you PERFORM your best, providing fuel that’s easy to digest to help sustain your efforts for longer. And to help you RECOVER, Honey Stinger has options with just the right amount of protein and carbs to help repair your muscles after exercise.
How do I use the Prepare, Perform, Recover system?
Does Honey Stinger have any vegan options?
While some vegans do eat honey, our products are not considered vegan because they contain honey produced by friendly bees!
Where does the 'energy’ come from?
Energy in our products comes from carbohydrates and honey. Honey is a natural sugar and lower on the glycemic index than refined sugar. The glycemic index of foods refers to how quickly and how high blood sugar (glucose) increases in comparison to pure glucose. Honey is a mix of simple sugars: glucose and fructose (there are others but in smaller proportions). Sucrose is comprised of glucose and fructose joined together, which our bodies need to break down before they can be used, which takes time. In honey the glucose and fructose molecules are not joined so they can be used straight away.
Why do Honey Stinger products contain sodium, potassium and magnesium?
Sodium, potassium, and magnesium are vital electrolytes that keep your muscles functioning while minimizing cramping associated with intense exercise.
What is the caffeine source in your Strawberry Kiwi Gel, Caffeinated Chews and select Rapid Hydration Mixes?
Strawberry Kiwi Gels contain 32 milligrams (mg) of caffeine (per individual packet) derived from green tea extract.
Performance Chews contain 75mg of caffeine (per individual packet) derived from white tea extract.
Our Rapid Hydration Mixes leverage Guayusa extract for 50 mg of caffeine (per individual packet) to help sustain energy levels without the jitters!
Shipping, Returns, & Subscriptions
Do you offer free shipping?
Yes, orders over $50 in the Continental United States get free ground shipping! When your product total reaches $50 the option for free shipping will become available at checkout. All orders under $50 are eligible for $8 flat rate shipping.
Do you accept returns?
We accept returns on apparel items. Unfortunately, we are unable to accept returns on food products. If you have a concern regarding your order, please contact customerservice@honeystinger.com so we can assist!
What forms of payment do you accept online?
Via ShopPay, we accept Visa, MasterCard, American Express, and Discover. We also accept GooglePay and ApplePay, both of which will show at checkout if available.
When will my order arrive?
We generally ship in-stock orders the next business day. Once your order leaves our warehouse, you can expect your delivery within 2-5 business days based on your selected shipping method. Our flat rate shipping method is FedEx Ground.The cutoff time for same day expedited shipping is 12:00pm Mountain Standard Time, Monday through Friday.
Can you ship to a PO Box or APO/FPO (Military)?
Yes, we can. If you ship to a PO Box or APO/FPO (Military) please choose that option at checkout! PO/APO orders will be shipped using USPS Priority Mail.
What is Honey Stinger’s mailing address?
PO Box 771162, Steamboat Springs, CO 80477
What do I do if my Honey Stinger is defective/damaged?
Our products undergo thorough quality assurance procedures to ensure they live up to our high standards. However, if you receive your product and it is defective, damaged or does not meet your expectations please snap a photo and send it to customerservice@honeystinger.com so that we can assess the situation and prevent it from happening again.
I live outside the USA, can you ship to me?
Unfortunately, we do not ship internationally at this time. We hope to make this an option in the future.
We do ship to the US territories of Guam, Puerto Rico, and US Virgin Islands. Please select “Non-Continual US” shipping at checkout.
Subscription Policy
Our Subscribe and Save program is a great way to save on your orders! Choose your recurring order frequency and have your favorite products automatically shipped. You will receive an email 72 hours before every subscription shipment. We kindly require 48 hours notice to modify or cancel your subscription.
How do I edit my existing subscription?
To edit your subscription, simply log into your account on HoneyStinger.com (https://honeystinger.com/account/login) and click the yellow Manage Subscriptions button.
Sponsorship
Do you sponsor athletes or have brand ambassadors?
We are always looking for athletes to join The Hive that are passionate about the brand! We'd love to learn more about how you want to help promote Honey Stinger. Please visit our Sponsorship Application to learn more and apply to our unique program.
Please note, currently this only applies to US residents 18+
Do you sponsor events?
Honey Stinger does sponsor a select number of events each year. We sponsor events that promote activity, a healthy lifestyle and are rooted in the community they serve. Please view our Sponsorship Application for more information. We kindly ask for 3 months advance notice for all event sponsorship requests.
Do you have an industry pro program?
We love the support from our industry pros! Honey Stinger uses Expert Voice as our primary Pro Deal platform. Check your status at expertvoice.com/honeystinger or login here.
Do you have an Affiliate Program?
We have partnered with Impact to launch an Affiliate Marketing Program. Affiliate Marketing is simple; you can make money by promoting our world-class products to your audience. We created a sports nutrition that uses nature’s sweeteners to bring out the best in you while still tasting great. Make life a little sweeter, and enjoy our affiliate benefits when promoting our Honey Stinger fuel. Get started now!
Contact Us
Need to contact us?
If you have a question, comment, issue, love letter, or something else altogether we understand that sometimes you just need someone to talk to. We are here to help, so please drop us a line, give us a call, or send us a letter. We look forward to hearing from you.
Want to send us an email?
If you have a sales, general, employment or media inquiry please send us an email (customerservice@honeystinger.com). Additionally, please don't hesitate to reach out if you are unsatisfied with your product in anyway. Our customer service team will be happy to assist!
Want to talk to someone on the phone?
Give us a ring!
866.GO.HONEY (866.464.6639)
Hours of Operation: Monday – Thursday 8:00am – 5:00pm MST, Friday 8:00am – 1:00pm MST
Want to send us a letter?
Write to us at this address:
Honey Stinger
PO Box 771162
Steamboat Springs, CO 80477
